Refund & Cancellation Policy

Overview

Apptains is a product of RupeeStack Platform Private Limited. This Refund & Cancellation Policy describes when and how you can cancel an order, when you are eligible for a refund, and how refunds are processed for purchases made on apptains.com.

Because Apptains delivers software services that begin execution within minutes of payment, our cancellation and refund terms are tailored to a digital-services workflow. By placing an order you agree to the terms below.

Credits

You pay for Apptains with credits bought in advance, with 18% GST added on top of the price. There is no subscription, and nothing renews or charges you by itself. Credits you buy last twelve months, and any purchase extends every credit you hold to twelve months from that day. Credits still unused when that date passes expire, and we email you thirty days and seven days before it.

Larger purchases include bonus credits. Bonus credits pay for AI, Apptain time and the workspace, and not for hosting or domains. Credits are not money, cannot be withdrawn or moved to another account, and a request to refund credits you have not used is decided case by case.

Cancellation
window

Refund
eligibility

You may be eligible for a full or partial refund in the following situations:

• •Order not started: 100% refund if you cancel before work begins.
• •Undeliverable order: Full refund if we are unable to deliver the agreed scope for technical or capacity reasons.
• •Significant quality issue: Partial or full refund if the delivered work materially fails to meet the agreed specification and we are unable to remedy it after a reasonable revision attempt.
• •Duplicate payment: Full refund of any duplicate or accidental charge.

Non-refundable
items

The following are not eligible for a refund:

• •Orders that have been fully delivered and accepted.
• •Changes in requirements after work has started (these are handled as paid change requests, not refunds).
• •Time already spent by developers or AI agents on the order at the point of cancellation.
• •Third-party fees (such as cloud, domain, or API costs) already incurred on your behalf.

How to request
a refund

To request a cancellation or refund, contact us within 7 days of the issue with the following details:

• •Your order ID
• •The email address used to place the order
• •A brief description of the issue and what you would like resolved

Send your request to hello@apptains.com or call us at +91 99000 77749.

Processing
time

Approved refunds are processed within 5 to 10 business days to the original payment method. Depending on your bank or payment provider, the credit may take additional time to appear on your statement.

For UPI and card payments processed via Razorpay or PhonePe, refunds are typically credited within 3 to 7 business days after approval.

Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Filing a chargeback without first reaching out may delay the resolution and may result in temporary suspension of your account while the dispute is investigated.

Changes to
this policy

We may update this Refund & Cancellation Policy from time to time. The current version is always available on this page with the "Last updated" date above. Orders placed after a change are governed by the version of the policy in effect at the time of order.

Contact us

For any questions about cancellations or refunds, please contact:

Also see our Terms of Service and Privacy Policy.